Start with immediate risk
We ask about active water, electrical concerns, sewage, unstable ceilings, property access, and anyone who may be at risk.
About Calgary Water Restoration
When water reaches your property, you need a clear next step.
Calgary Water Restoration provides 24/7 help for water damage in homes, condos, commercial properties, and hospitality buildings. We identify what the water affected, stabilize the loss, dry the property, document the work, and explain what comes next.
24/7Water damage response
25 minCalgary response target
IICRCCertified restoration
What guides the work
Restoration should make the situation clearer, not more confusing.
You should know what is wet, what can stay, what needs attention, how drying will be checked, and who handles the next decision. We organize the response around those questions.
Follow the water beyond the stain
Visible damage may be only part of the loss. We check connected rooms, walls, ceilings, floors, cavities, and materials where water may have travelled.
Explain the decision before the next step
We explain what needs extraction, drying, cleaning, removal, monitoring, or repair so you understand the reason for the work.
Keep the records and billing connected
We document affected areas and completed work, coordinate with insurers when authorized, and keep the billing route clear from the start.
What working with us looks like
From the first call to a dry, documented property.
The exact work depends on the water source, contamination, materials, access, and damage. The response still follows a clear sequence.
Call for water damage helpFirst contact
Tell us what happened
Describe the source, when the water was found, affected rooms, hazards, and who can provide access. We use that information to prepare the response.
Dispatch and safety
Stabilize the immediate situation
We confirm safe access, source control, contamination concerns, electrical or structural risks, and the equipment needed for the conditions described.
Assessment
Find the full affected area
We inspect visible damage, take moisture readings, check connected materials, and define the boundary of extraction, cleaning, drying, or removal.
Restoration work
Remove water, clean, and dry
We complete the approved work, place drying equipment, monitor retained materials, and adjust the plan as the property responds.
Documentation and recovery
Confirm progress and explain what remains
We document the completed restoration stages, explain repairs or reconstruction that remain, and coordinate records and billing with the chosen payer.
Training and industry involvement
Qualified hands. Documented decisions.
Credentials do not dry a building on their own. They matter because water damage requires informed decisions about extraction, cleaning, material removal, structural drying, monitoring, and documentation. Calgary Water Restoration is IICRC Certified and participates in the restoration industry through RIA.
Properties we help restore
The response changes with the property. The need for clear action does not.
Residential restoration
Homes, condos, and residential buildings
We help property owners and residents respond to sudden and ongoing water damage while protecting access, personal belongings, finished rooms, and the parts of the building that can be saved.
- Burst pipes
- Appliance leaks
- Flooded basements
- Roof leaks
- Sewage backups
- Rain entry
Commercial restoration
Commercial and hospitality properties
We organize the response around building access, occupants, tenants, operating areas, equipment, documentation, and the need to reopen safe parts of the property as work progresses.
- Offices
- Retail spaces
- Multi-unit properties
- Hotels
- Shared buildings
- After-hours losses
Where we respond
Calgary, surrounding communities, and the Bow Valley.
Call from the affected property and tell us the location, access conditions, and what is happening. We will confirm the response route and current availability.
- Calgary response target: within 25 minutesFor properties within Calgary after the service response is dispatched.
- Outside Calgary target: within one hourIncluding surrounding communities, Canmore, Banff, and Kananaskis Village.
- Water damage calls answered 24/7Call any time for active water, sewage, or another urgent property loss.
Response targets are not guarantees. Actual arrival timing can change with road and weather conditions, distance, property access, crew availability, and public-safety restrictions.
Insurance and billing
You choose who receives the invoice.
We work with all insurers and keep the restoration records connected to the approved work. Coverage and claim decisions remain with the insurer.
- Direct billing to the insurerWhen authorized and appropriate for the claim, we can send the restoration invoice directly to the insurer.
- Billing to the property ownerYou can receive the invoice directly and handle reimbursement or payment through your preferred route.
- Documentation for the restoration workWe record affected areas, work completed, and relevant restoration details for the chosen billing and claim route.
24/7 water damage response
Water damage is not waiting. Neither should the first call.
Tell us what happened, where the property is located, and whether the water is still active. We will help you identify the safest next step.
Avoid wet electrical equipment, sewage, unstable ceilings, and standing water near power. Stop the source only when it is safe to do so.